Terms of use

1. Eligibility

You must be at least 18 years old to use our services. By accessing or using the klik platform, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the platform on behalf of a business, you represent that you have the authority to bind that business to these terms.

2. Account registration

To access certain features, you must create an account with accurate, complete, and current personal details. You are solely responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account, whether authorized by you or not.
• Immediately notifying klik if you suspect unauthorized access to your account.

klik reserves the right to suspend or terminate any account where false, inaccurate, or misleading information has been provided.

3. Use of services

You agree to use the klik platform only for lawful purposes and in accordance with these terms. Specifically, you agree that you will not:

• Use the platform to transmit, send, or deliver any item that is listed as prohibited under klik's prohibited items policy (available at klik.delivery/prohibited-items).
• Misuse the platform in any way that could damage, disable, overburden, or impair klik's systems or infrastructure.
• Attempt to gain unauthorized access to any part of the platform, other user accounts, or connected systems.
• Use automated tools, bots, or scripts to interact with the platform without prior written consent from klik.

Riders must comply with all klik operational policies, Ethiopian traffic regulations, and applicable laws while performing deliveries. Vendors and partners must ensure that their listings, menus, and inventories are accurate and kept up to date at all times.

4. Parcel delivery, sender obligations

When using klik's parcel delivery service, you as the sender acknowledge and agree that:

• You will accurately declare the item type, weight, and package size when placing an order.
• The contents of your parcel comply fully with klik's prohibited items policy. Prohibited items include, but are not limited to, hazardous materials, weapons, illegal goods, live animals, and valuables. See the full list at klik.delivery/prohibited-items.
• You are solely responsible for any loss, damage, injury, or legal liability arising from the shipment of prohibited or undeclared items.
• klik reserves the right to inspect, refuse, hold, or return any parcel suspected of containing prohibited items.
• In cases involving illegal content, klik will notify the relevant Ethiopian law enforcement or regulatory authorities.

5. Orders and payments

All orders placed through klik are subject to service availability and operational capacity. Payments may be made via supported digital wallets (such as Telebirr, M-Pesa or CBE Birr), cash on delivery, or other methods listed in the app at the time of checkout. klik reserves the right to:

• Cancel any order in cases of suspected fraud, operational issues, or policy violations.
• Adjust pricing for delivery services based on distance, package size, or demand. The final fare is displayed before you confirm your order.
• Introduce or modify payment methods at any time, with reasonable notice where possible.

6. Delivery and service levels

klik strives to deliver parcels within the estimated timeframe displayed at the time of booking. Delivery times are estimates only and may be affected by:

• Traffic conditions or road closures.
• Adverse weather or other force majeure events.
• Incorrect or incomplete address details provided by the sender.
• Recipient unavailability at the time of delivery.

klik is not liable for delays caused by circumstances beyond our reasonable control. In the event a delivery cannot be completed, our support team will contact you to arrange a resolution.

7. Cancellations and refunds

Customers may cancel a delivery order within a short window after placement, provided a rider has not yet been assigned. Once a rider is assigned and en route to the pickup point, cancellation may incur a partial fee.

Refunds, where applicable, will be processed to your original payment method or klik wallet within a reasonable timeframe. Orders that have been collected by a rider and are out for delivery are generally not eligible for refunds, except in cases of service failure attributable to klik.

8. Liability for parcels

klik provides a delivery facilitation service and is not a common carrier. Our liability for lost or damaged parcels is limited as follows:

• klik's maximum liability for any single lost or damaged parcel is limited to the standard declared value, subject to the cap stated in the app at the time of booking.
• klik is not liable for any loss or damage arising from: prohibited or undeclared items, inadequate packaging by the sender, inherent fragility of the item, or events of force majeure.
• Valuables such as cash, jewelry, and financial instruments are excluded from any liability cover.

To report a damaged or missing parcel, contact support within 48 hours of the scheduled delivery time.

9. Rider and vendor responsibilities

Riders registered on the klik platform are required to:

• Collect and deliver parcels safely, promptly, and in good condition.
• Handle all items with appropriate care and discretion.
• Comply with klik's code of conduct, safety policies, and Ethiopian law at all times.
• Not open, tamper with, or inspect the contents of any parcel.

Vendors and partners must fulfill orders accurately and on time. Listing inaccurate information, failing to meet service standards, or violating klik's policies may result in penalties, suspension, or permanent removal from the platform.

10. Intellectual property

All content, branding, trademarks, and software on the klik platform, including the klik name, logo, app design, and underlying technology, are owned by KLIK INVESTMENT PLC or its licensors. You may not copy, modify, reproduce, distribute, or create derivative works from any part of the platform without prior written permission from klik.

11. Limitation of liability

klik provides the platform as is and makes no warranties, express or implied, regarding the accuracy, reliability, or availability of the service. To the maximum extent permitted by Ethiopian law, klik is not liable for:

• Indirect, incidental, special, or consequential damages arising from use of the platform.
• Loss of profit, revenue, data, goodwill, or business opportunity.
• Damages resulting from a user's failure to comply with these terms or the prohibited items policy.

12. Termination

klik may suspend or terminate your access to the platform at any time, with or without notice, if you violate these terms, the prohibited items policy, or any applicable law. Users may deactivate their accounts at any time by contacting our support team. Upon termination, your right to use the platform ceases immediately. Clauses that by their nature survive termination (such as liability, intellectual property, governing law) will continue to apply.

13. Changes to terms

We may update these terms periodically to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify you through the app or by email. Your continued use of klik after changes take effect constitutes acceptance of the updated terms. If you do not agree with the updated terms, you should stop using the platform.

14. Governing law

These terms are governed by and construed in accordance with the laws of the Federal Democratic Republic of Ethiopia. Any disputes arising from or relating to these terms or your use of the platform shall first be referred to klik's support team for resolution. If unresolved, disputes shall be submitted to the competent courts of Addis Ababa, Ethiopia.